Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to settings

[Jrwilliams23]

We are trying to fix our ruckus because the CTL light is out. So, I tried logging into unleashed app to install updates but keep getting (unleashed is not connected to internet please go to settings) and when I go to settings it doesn’t have anything I can do. We are a Lennar home. 

[Jrwilliams23]

I used my iphone app for Fing and found an IP address...now what? 

[Imran_ruckus]

Hi @Jrwilliams23 

Greetings!!!

Thank you for the response and the update.

Please check my yesterdays responses for the process and follow the same.

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Jrwilliams23]

I have my IP address and I am on the sign in page for unleashed via my laptop. What do I use as my login/pwd? I have never logged into this before

[Imran_ruckus]

Hi @Jrwilliams23 

Thank you for the response and the update.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jrwilliams23]

I tried on both my phone and laptop. On my phone I keep just getting the message saying that I am not connected to the unleashed network. For my laptop, I just keep gettng the below message: