Hello! Due to a power outage I had to replace my Verizon Fios router (model 6E CR1000A). In connecting the new router, I changed the name and password to match the old router so the Ruckus would easily reconnect. In doing so i had some connectivity with my laptop, printer, and amazon echoes, but my phone and other smart-home connected devices and my TVs are not connecting.
I tried to unplug the main ruckus box that is stored in the 'internet closet', but some of the ruckus devices still show green and yellow status lighting. Additionally, I tried to access the configure.me network, but i could not get it to become visible in the list of available networks. Please advise as to what can be done to resolve the issue and get it to be fully functioning.
Thanks for the details provided, however, changing the ISP router is not a problem due that the Unleashed system and your ISP router are two different setups, the only reason we need your ISP router is for the DHCP protocol(IP addressing), and of courts to bring us to the internet, so will be matter to just plug the ISP router to the connection it used to be, now in order to clarify your issue please answer to the next questions.
1:Are the Access Points powering up?, Please describe the status of the PWR light.
2:Can you see the SSID/Wi-Fi signal coming from the Access Point ?(this should change just because you change your ISP router)
3:Can you confirm if you connect a computer to the Wi-Fi coming from the Access Point or to the computer directly to the ICX7150 Switch (big white box in your cabinet) there is internet or not?
4:Please, ensure if you have connectivity issues while you're directly connected to your ISP router.
5:Confirm the status of the SYST LED light in your ICX7150 Switch.
Technical Support Engineer | L2 TAC Wired | Lennar Home Community
By default, in the ICX 7150 in your cabinet, must have a sticker that will let you know what is your SSID/Wi-Fi, so you can check if that in is the SSID/Wi-Fi available, however an easy way will be the next.
1:Find the IP address of the Access Point master, so you can be connected to your Fios router, like you have more than one Access Point IP, you will see multiples IP address one of them will bring you to the Unleashed Dashboard, check the next guide to find the IP address.
How to find my Ruckus “Devices IP address” using free applications