Software recovery steps

[Dhill1015]

I've got to the port step before boot and recover software.  Unable to connect to port between switch and laptop.  Ive made sure the ethernet cable is plugged into slot 13 and plugged into the laptop.  When seach through the device manager for the com port number.  When I go to Putty and change the port to the com port number it wont connect.  Any ideas?

[Dhill1015]

I plugged everything in and all the lights came on.  Do I need to operate a set up or configure?

[Jayavidhya]

Hi @Dhill1015 

Please let me know which type of configuration you are asking about.

Also please let me know if your facing any issues now.

Please refer to the below Video for initial setup which also includes reset of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Jayavidhya

Lennar Home Community

[Dhill1015]

All the lights seem to be turned on.  I watched the video and I don't see the wifi for login and password as it explained.  What should I do now?

[Imran_ruckus]

Hi Dhill1015

Greetings!!!

Thank you for the response and update.

First, please reset the Access Point to see the initial Wi-Fi SSID to configure further.

Please read the follow the below steps:

Physical Factory Reset of an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

NOTE: If you have more than One Access Points (AP) in your house, please make sure you only keep the affected AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Also, please check the connection setup as mentioned in the guide below:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[Dhill1015]

The wifi name doesn't show up?  Now what?