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Software recovery steps

New Contributor III

I've got to the port step before boot and recover software.  Unable to connect to port between switch and laptop.  Ive made sure the ethernet cable is plugged into slot 13 and plugged into the laptop.  When seach through the device manager for the com port number.  When I go to Putty and change the port to the com port number it wont connect.  Any ideas?



Hi Dhill1015


Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that you are unable to connect the Switch port and laptop on Putty.

Could you please share a Picture of the connection you have set up to get the console access from the ICX-7150-C12P and your Laptop/PC?

Please note, we need Two cables to connect which is an Ethernet cable between your Computer to the ICX-7150-C12P Switch and a Type-C To the USB console port.


Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

Video Link:


Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.


New Contributor III


New Contributor III

Understanding the flash recover from the video you posted explains that it will erase everything.  Passwords and codes, why would I consider this when I've been told a software recovery would resolve my power issue.  I'm concerned these steps aren't going to work, since I have no power entering the wall Ruckus icx7150.