Ruckus 510 Access Points Keep turning off

[dwdchen]

Hi my access points keep turning off. I was on vacation for 3 weeks away from the house and I noticed after 1 week the WIFI turned off. Initially I thought it was a power outage, but when I came home 2 weeks after seeing the WIFI off there was no indication that the power went off at all. 

At any rate I looked for solutions all over and decided to treat it as if there was a power outage and power cycled my internet and ruckus devices. Please note that my internet works fine from my modem/router combo and I can get WIFI off that but its located in a closet. At first I did multiple power cycles until the AP finally got power and turned back on. I thought I fixed it, but I was wrong. The two AP units (1st and 2nd floor) turn off after a random amount of time (couple be a couple hours or several hours). The last two weekdays I power cycled it in the morning around 7AM and it turned off around 5PM. Last night I power cycled again around 6:30pm and sometime throughout the night it turned off again. I don't want to keep power cycling. What might be the issue? My Lennar home is 6 years old...could the devices just be too old? 

Also I tried a different solution by looking up the IP address but couldn't find it so I stopped there. When the WIFI from Ruckus was working I did take a screenshot of the APs IP address if that helps any. Please help, otherwise I will need to replace Ruckus altogether.

[Imran_ruckus · Accepted solution]

Hi @dwdchen 

Greetings!!!

Thank you for the response and the information you shared.

As I can see from the screenshots you shared, your RUCKUS ICX-7150-C12P Switch is on an older 08061a version causing this issue. (Please refer to the below screenshot)

We suggest you follow the below guide link to upgrade your Switch to a stable UFI version:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

As you can access CLI, We suggest to follow the 2nd option from the guide.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dwdchen · Accepted solution]

Hi Imran,

So I did go through and finished the update. So far it looks good. This process has been quite difficult. I really wish we could have spoke over the phone instead or something. I did run into a hiccup with the first update with the file ending in f. The file updated properly but the last step when I needed to boot it, it didn't entirely complete booting. It stopped internet access and kept giving me that PoE Fatal error again after it got to a certain point. I kept power cycling the switch and it just kept trying to boot up again then gives me the same error. My fix was by power cycling then quickly entering in the next command to copy the next update file. Doing this saved me and it finally worked out and loaded up properly. I was able to finish the updates. Hopefully I won't have anymore issues. I will let you know if I do. Is the update ending in g the most up to date one or should I update further? I just dont want anymore issues....or resolve them now when I still have some knowledge of how to do it.

thank you,

Dudley

[Imran_ruckus · Accepted solution]

Hi @dwdchen 

Thank you for the response and the information you shared.

From the output, I see everything seems to be fine.

Please configure a username and password for your Switch as any usernames and passwords are not working when you try to log in on the web browser.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

 
In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

Note: It will take some time to get synchronized with new reset credentials.

Now you could try using the new username/password to add the Switch to the Unleashed system and it will take some time.

Please check once it is done and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Sgatjens]

Hi @dwdchen 

You can observe in the video below how to detach the access point from the ceiling (starting from 3:14)

https://www.youtube.com/watch?app=desktop&v=vFD_ByQWGH0

Regarding the absence of the switch on your Ruckus app, unless you had previously added it, the switch won't appear as it's not included by default. You need to manually add it for it to be visible.


Kind regards,

Sofia Gätjens

[dwdchen]

Should I add it to the Ruckus app? How would I do this? It looks added just not connected?

[Imran_ruckus]

Hi @dwdchen 

Greetings!!!

Thank you for the response.

Could you please login to your Unleashed system on a WEB BROWSER using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share a screenshot showing the Switch in disconnected state?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dwdchen]

Hi Imran,

Please see below

  

[Imran_ruckus]

Hi @dwdchen 

Thank you for the response and the information you shared.

We may need to check the Switch version and some configuration. Please follow the below process and help me with the queries.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.