02-20-2024 03:00 PM
Solved! Go to Solution.
02-26-2024 08:57 AM
Hi @PlanB
Thank you for the update.
CHAT is the only option to proceed with RMA for Lennar home users.
Please use the same link with a different browser on the Laptop and also try in Incognito mode.
Thank you again for your understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
02-21-2024 04:55 AM
Hi @PlanB
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you are unable to perform the software recovery of the RUCKUS ICX-7150-C12P Switch.
Could you please let me know if you have performed the factory reset of the Switch using a paper clip? If not, please try the same multiple times as described in the below link.
Please try and let me know if that works.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
02-22-2024 08:58 AM
I have and observed that the unit was unable to boot from either the primarily or secondary partition. They are corrupted.
02-22-2024 09:13 AM
Hi @PlanB
Greetings!!!
Thank you for the response and the update.
After performing the factory reset using a paper clip multiple times, do you still see the Amber light on SYST?
Please confirm.
And during the software recovery process if you see 'not alive' error even after disabling the firewall, please continue to perform next set of commands as described in the 'point no-2' of the below guide.
Please check and let me know if that works.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
02-22-2024 09:23 AM
Hello, Imran. Yes, I attempted those steps listed in their documentation, step 2 and beyond are not successful on that switch. I tested TFTP on another known good device and it works fine. The issue is with that device. The unit needs to be RMAd, please assist to expedite this request.
TY