Ruckus is out

[Kona]

I was away one day and when I can back I noticed my internet was out. Also noted I didn’t have access to ring doorbell and other connected devices. Checked my ATT account and there is a signal thru the ATT wifi connection but the Lennar connection which i mainly have sed was gone. Also noted the not sure what they are called “Access Point” lights are off. The Ruckus switch (?) has power and there is a yellow and green light on at the bottom. There was apparently a power outage last night when I was away. Need help.!

[Jayavidhya]

Hi @Kona 

Greetings of the day,

Thanks for your detailed description of the issue.

Based on the description of the issue your switch has green and amber lights on it which means that your switch is stuck in boot mode.

To solve this case here I share the link which clearly explains on how to solve this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If you had any doubt in solving this issue please let me know with the screenshot of the error where you got stuck, we will help you out.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community