R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

[Jayavidhya · Accepted solution]

Hi @needhelp 

Based on the troubleshooting done, seems that the PoE port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya · Accepted solution]

Hi @needhelp 

It seems like your ICX7150 is running 8090j code. The recommended firmware version for ICX 7150 Switch is SPS08095dufi.bin .

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, 

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Please perform the below commands.

enable 

configure terminal

ip address 10.106.0.10 255.255.0.0

ip default-gateway 10.106.0.1

write memory

exit

After performing the above commands, please share the output of the below command.

enable 

show ip address

ping <ip address of the master AP> (Please use IP address of the Master AP here)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information you shared.

The ‘show who’ command output seems to be normal.

Please remove both the Switches from the Unleashed. 

Once removed, reboot the Switch once by performing the below commands.

enable 

reload

y

And also, please reboot the Access Points as shown in the below screenshot.

Once the Access Points, Switch reboots and comes online please check the Switch status on the unleashed. 

Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information.

Yes, there will be only One Switch that will appear in the Unleashed that is trying to get in sync with the Unleashed system. Since we were trying to add manually maybe there were 2 Switches got listed previously (One trying on its own and the other one we tried to add manually).

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch as it is not getting in sync with Unleashed with the other troubleshooting steps we tried.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration. 

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable 

erase system factory-default

y

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[needhelp]

Thanks. Just to confirm, when I connect to one AP, the other does not display as listed in the Unleashed app. Please advise if the instructions apply for fixing the issue of only having one AP displayed on the Unleashed app.

[Jayavidhya]

 Hi @needhelp 

Thanks for your response.

Please try to login to the unleashed system in web browser as mentioned below and confirm whether you could see all the access points connected in the unleashed dashboard or not.

Also please check whether both the APs are upgraded to the same firmware version or not. If not please upgrade the APs to the same version.

If the issue persists even after upgradation process please try to reboot the AP and it will join the unleashed network automatically.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[needhelp]

The web site unleashed.ruckuswireless.com keeps changing me to the ruckusnetworks.com domain after numerous tries of disconnecting and reconnecting the SSID.

My VPN is turned off, and Im able to get onto the Unleashed app. Please advise that after signing into the main screen of the Unleashed app, the message of Internet Connection is down (see picture below), and my device does have access to the internet via this SSID. When I upgrade from the master AP, I get the error message of Unable to fetch AP versions. When I upgrade from the second AP, I get the error message "Unable to fetch AP versions. Please make sure you are connected to the internet". Please advise that my switch is connected to the internet and that the internet is working.

[needhelp]

I was able to get on unleashed.ruckuswirless.com. I had to use a different browser, but this time I had to make the browser load a working website other than the browser's default search site, so I do not get search results for unleashed.ruckuswirless.com or the ruckusnetworks.com domain. The website shows only one (1) Total AP. The only AP that has access to the internet is the master AP. The current firmware version is 200.5.10.0.235, and there is no available version.

When connecting to unleashed.ruckuswireless for the second AP, it still only shows one (1) Total AP, but when I click on the upgrade, it lists two (2) APs, both labeled as Master. The current firmware version is 200.5.10.0.235, and there is no available version for the second AP.

I rebooted by disconnecting the second AP's Ethernet cable from the switch and reconnecting it back to the switch, but it only shows one (1) Total. Please be advised that, per your instructions, I did a reset on the second AP, and now I have two (2) masters according to the upgrade option on the second AP.

[Jayavidhya]

Hi @needhelp 

Thanks for your response.

Configure.me SSID is only used to connect to the AP. Once the initial setup is done and the new SSID is created, the AP will stop broadcasting the Configure.me SSID.

To get internet, client has to be connected to the new SSID which you create apart from Configure.me SSID.

Please try to create a new SSID and connect the client to new SSID and see if you are getting internet.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

If yes, please confirm whether the AP connected to ISP router is getting internet or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community