R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

[Jayavidhya · Accepted solution]

Hi @needhelp 

Based on the troubleshooting done, seems that the PoE port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya · Accepted solution]

Hi @needhelp 

It seems like your ICX7150 is running 8090j code. The recommended firmware version for ICX 7150 Switch is SPS08095dufi.bin .

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, 

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Please perform the below commands.

enable 

configure terminal

ip address 10.106.0.10 255.255.0.0

ip default-gateway 10.106.0.1

write memory

exit

After performing the above commands, please share the output of the below command.

enable 

show ip address

ping <ip address of the master AP> (Please use IP address of the Master AP here)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information you shared.

The ‘show who’ command output seems to be normal.

Please remove both the Switches from the Unleashed. 

Once removed, reboot the Switch once by performing the below commands.

enable 

reload

y

And also, please reboot the Access Points as shown in the below screenshot.

Once the Access Points, Switch reboots and comes online please check the Switch status on the unleashed. 

Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information.

Yes, there will be only One Switch that will appear in the Unleashed that is trying to get in sync with the Unleashed system. Since we were trying to add manually maybe there were 2 Switches got listed previously (One trying on its own and the other one we tried to add manually).

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch as it is not getting in sync with Unleashed with the other troubleshooting steps we tried.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration. 

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable 

erase system factory-default

y

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya]

Hi @needhelp 

Thanks for your response.

Please follow the below steps to make sure your access point is working fine or not?

1. Please check if this is happening on the ISP router or specific Access Point ? 

2- Please check whether the cable is working fine or not

3- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue.

4- Also please try the physical reset of the AP using the following guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[needhelp]

During the Unleashed app set up I got to step 3 and step 4, password recovery, never showed up. The Master configuration was completed. I clicked on the Manage Network button on the bottom of the app and entered "admin" and the password that was created. I get the error message "Unable to reach Unleashed Network" disable private DNS. I already had my VPN disable, restarted the app and connected the cable for the slave AP to the switch and I keep getting the error message when trying sign onto the Unleashed app. I'm able to connect to the master AP and able access the internet but no access to the slave AP. The slave AP 5G and 2.4G LEDs are amber, the CTL is green and the PWR is a slow blinking green. The master AP 2.4G LED is amber, the 5G and CTL is green and the PWR is a slow blinking green.

[needhelp]

I went back an hour later and checked the slave AP and 5G and 2.4G LEDs are not on, the CTL is green blinking "very slow" and the PWR is green blinking "slow". Tried to sign on to the Unleashed app and getting the error message "Unable to reach Unleashed Network" disable private DNS. My VPN was disable.

[Jayavidhya]

Hi @needhelp 

To solve this issue we have to get access to the switch using the following guide and share the output of the below commands.

By IP address:  We must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show flash

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[needhelp]

Using the MobaXterm session via SSH the login and password was correct. The command results are listed below.

The Unleashed phone app is giving the same error message as the last post, even with the VPN turned off. I would post a screen shot of the error message but the Instert/edit image link on this Reply post is not working as it was yesterday by not asking for the browse file option. 

ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:**********S
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 19 hour(s) 27 minute(s) 28 second(s)
The system started at 00:04:43 GMT+00 Sat Jan 01 2000

The system : started=cold start

ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)
Compressed Sec Code size = 33554432, Version:08.0.90jT213 (SPR08090j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compressed Sec Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Code Flash Free Space = 1188462592
ICX7150-C12 Switch#exit