R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

[Jayavidhya · Accepted solution]

Hi @needhelp 

Based on the troubleshooting done, seems that the PoE port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya · Accepted solution]

Hi @needhelp 

It seems like your ICX7150 is running 8090j code. The recommended firmware version for ICX 7150 Switch is SPS08095dufi.bin .

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, 

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Please perform the below commands.

enable 

configure terminal

ip address 10.106.0.10 255.255.0.0

ip default-gateway 10.106.0.1

write memory

exit

After performing the above commands, please share the output of the below command.

enable 

show ip address

ping <ip address of the master AP> (Please use IP address of the Master AP here)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information you shared.

The ‘show who’ command output seems to be normal.

Please remove both the Switches from the Unleashed. 

Once removed, reboot the Switch once by performing the below commands.

enable 

reload

y

And also, please reboot the Access Points as shown in the below screenshot.

Once the Access Points, Switch reboots and comes online please check the Switch status on the unleashed. 

Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information.

Yes, there will be only One Switch that will appear in the Unleashed that is trying to get in sync with the Unleashed system. Since we were trying to add manually maybe there were 2 Switches got listed previously (One trying on its own and the other one we tried to add manually).

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch as it is not getting in sync with Unleashed with the other troubleshooting steps we tried.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration. 

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable 

erase system factory-default

y

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya]

Hi @needhelp 

For further troubleshoot please share the screenshot of the putty showing PoE fatal error.

Best regards,

Jayavidhya

Lennar Home Community
 

[needhelp]

As we know, the PoE fatal error comes after the completion of the boot and continues to scroll.

I scrolled up and noticed the Enter 'b' to stop at boot monitor messages. A switch reset was done. I was able to stop the boot process, and now I'm able to bring up the boot command prompt.

Below are the results when I entered the commands.

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0x7

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
ICX7150-Boot>show version
Unknown command 'show' - try 'help'
ICX7150-Boot>show inline power
Unknown command 'show' - try 'help'
ICX7150-Boot>show inline power detail
Unknown command 'show' - try 'help'

[needhelp]

Now the PWR light is green and the SYST light is amber.

[Jayavidhya]

Hi @needhelp 

Please share the image of the switch and the access points showing LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

[needhelp]

I have two APs, and they both have no power. The switch PWR light is green, and the SYST light is amber. Please tell me you do not need pictures just to troubleshoot what I'm telling you. Are pictures at this point really nessary?