R510 APs (2) will not take local firmware update

[RayD]

I have tried for years (since 2019) to apply firmware updates to the 2 R510 APs on my Lennar installed network. Thought it might be related to the Switch (ICX7150) firmware being outdated, so I updated that to the current recommended release. Still not able to upgrade the R510s. Same behavior and error as in the past. Using Unleashed, I supply the local firmware upgrade file (R510_200.15.6.12.304.bl7). The app confirms the file and I hit the Upgrade button. It slowly uploads to both the Master and Member APs at the same time/rate. Right after hitting 99% the app reports "Fail: deploy timeout"  I have rebooted the APs and rebuilt the Unleased network multiple times. I have power cycled the APs. Any help is appreciated!

[pinky_ruckus]

Hello @RayD ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to upgrade the firmware version of the APs to version 200.15.6.12.304 which is recently released.

I also understand that you are getting error while you tried to upgrade the version through the app.

I would request you to please upgrade the version of the AP through the Web browser.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[RayD]

Hello - thanks for your reply.

I have already invested about 20 hours in reading posts and replies on this forum and attempting various solutions. So far, none have worked. I have attempted to do the upgrade using the web browser interface to Unleashed from Firefox browser, from a PC connected via Ethernet, from a PC connected via the AP, from a Mac connected via the AP, from two different Android phones and all get the same result: slow upload time for both the Master and Member APs then after 99% upgrade the status reports "Fail: deploy timeout"

I am an advanced PC and network user having been a LAN admin earlier in my career. I successfully upgraded my ICX7150 firmware from 08.0.61a to 08.0.95n using TFTP in a multi-step upgrade process. 

As mentioned in my original post, I've been trying to solve this since 2019. Even had a case open with Ruckus back in the day and it was never solved. Any new ideas appreciated.

[RayD]

Here are screen shots of the result.

[pinky_ruckus]

Hello @RayD ,

Thank you for the response.

I really appreciate you taking time to upgrade the Access points.

From the screenshots you shared, I see that you are trying to upgrade through the app.

We would suggest you to please use the local upgrade option through the Web browser with .bl7 file.

Please share the screenshot if you are getting any error or stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community