ICX 7150 not booting after being unplugged

[connor_mcdonald]

Hello,

After being unplugged I noticed that my switch was not booting properly and that the light for "system" is a solid amber color. After some searching on forums, etc I believe that the boot config file has been corrupted or along those lines.

I attempted to follow this YouTube video (https://www.youtube.com/watch?v=RHriOYYD_iI&t=11s) to flash a new image to the switch but I am unable to provide keyboard input while using HyperTerminal or SecureCRT. I have ensured that the settings are configured as Baud 9600, data bits 8, parity none, stop bits 1, and flow control none. I have tried this while using a RJ-45 cable to serial and serial to USB. I have also tried using a USB-C to USB-A cable.

Here is the log that displays when the switch is connected to secureCRT:

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
7 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 58b8000:58b8800
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

As I stated above, I cannot provide keyboard input to enter "b" to stop at boot monitor.

At this point I am unsure what to do or even if I assumed correctly that the config file become corrupted during the power outage.

I have no networking experience so I hope that someone can help me with the issue I am having.

Thanks!

Connor

[Jayavidhya]

Hi @connor

Basically if the switch has solid amber ight, it means that the switch is stuck in boot mode. 

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

[connor_mcdonald]

Thank you for the quick reply! I will try the suggestions when I get home. I noticed in one of the guides they say they will be using the 08090k firmware. I read somewhere that in order to upgrade to 08090+ you must first have 08080f installed. Is this still true? I am unsure what firmware my ICX had installed prior to the boot loop. 

Thanks again! 

[Jayavidhya]

Hi @connor_mcdonald

No, You can upgrade to 08080f or 08090k. Also to check the codes of both primary and secondary please use the below command.

ICX7150-Boot>show_image
===========================
Primary  :
NAND read: device 0 offset 0x0, size 0x200
512 bytes read: OK
SPR08095h(33554432)
Secondary:
NAND read: device 0 offset 0x4000000, size 0x200
512 bytes read: OK
SPR08080f(29829112)
===========================

Best regards,

Jayavidhya

Lennar Home Community

[connor_mcdonald]

Good evening,

I tried following the guide you posted above. When I get to the Putty step, putty is not registering keyboard strokes, similarly to what I said in my original post regarding hyper terminal and secureCRT. 

How should I proceed?

Regards,