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New Contributor

Good evening I have done what I could to the best of my ability and still I can not get this **bleep** switch to work. You stated to follow the prompts you gave me, Well **bleep** I tried and could not get any results. You all act like talking on this forum is suppose to help this is NOT working at all how come I cannot talk with w real person. This is very upsetting and as of Friday I got WROTE UP BECAUSE THE **bleep** SWITH IS NOT WORKING FOR ME TO DO WORK FROM HOME. I am very disappointed and PISSED off now. I don't see how this forum is helping I need a real person to speak with to walk me thought what is needed to get back online and at this point I don't know what to do. Here are some pictures below. Question at what point do you all speak with me this is also a HUGH issue when my smart home all because the switch is not working. 1st it would say pending and than connecting (discovery) and than back to pending. I NEED ANSWERS PLEASE.IMG-0833.PNGIMG-0832.PNGIMG-0831.PNG