Access Points Not Working

[Zing]

I switched out my current modem/router to a newer version to support higher speed from Spectrum and now my access points have no lights on them at all.  I unplugged the Ruckus and plugged back in but no change, still no access lights are on.  How can I fix?  Limited to no technical skills with this sort of thing.

[Imran_ruckus]

Hi @Zing 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS Access Points are not getting power after updating the Router to a newer version.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Also, please Make sure it is plugged into a well-known outlet/power source.

3. May I know how many Access Points are connected to the Switch? 

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Zing]

 

 

 

 

1.  There are 3 green lights and 1 amber

2.  It is plugged in to a good source

3. There are 3 access points and no lights on any of them

The Modem/Router is 5g if that makes any difference.  

Thanks for the assistance. 

[Imran_ruckus]

Hi @Zing 

Thank you for the response and the update. 

As per the light status of your Switch, the lights are in normal condition. And there is no issue if we use a 5G-enabled Router or Modem/Router combo.

Now, we need to check the Switch ports information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version
show inline power 
show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi @Zing 

Thank you for the response.

Putty is an application used to access the CLI (Command Line Interface) of the Switch to check the configuration and for troubleshooting the issues. 

Once you confirm the Switch IP address, please follow the guide “How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" which is shared in one of the previous posts and share the output of the commands mentioned in the same post. 

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.