Factory Reset Ruckus 7150 C12

[Mad-Lennar-Cust]

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

[inphobia]

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@Imran_ruckus wrote:

Please make sure to use the USB-C (there is no USB type-C connected to the dock station in the picture) and Ethernet cable (RJ-45) together to connect to the dock station.

As I see from the screenshot, your ethernet cable plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. I request you follow the same and perform the software recovery process once again. 

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heya,
while not a "lennar homes" user i do find that the recovery procedure could use a tweak regarding the wording of the console/usb part:

"2: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port."
"Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide."

i would suggest changing this to:
"A usb cable connected between your Computer to the ICX 7150 Switch usb Type-C console port. the usb connector on the computer side can usb type-a or usb type-c"
&
"Note: The cable type will be usb type-a or type-c on one end, usb type-c on the other. the switch will require a usb type-c connector (port #1 in the next guide), the computer end can be type-a or type-c depending on cable & port availability."

(usb type-b shouldn't be present on a computer, so no need to mention it)

the image in the example shows a type-c / type-a connector combo btw.

just a suggestion.

[Imran_ruckus]

Hello @inphobia 

Greetings!!!

I hope this message finds you well.

Thank you sincerely for your valuable suggestion and for reaching out for assistance.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Mayank]

Hi Team,

Thank you for posting your query !!!

I understand that you are unable to factory reset the 7150c12 unit and you already tried the steps many times, But
the issue remains the same.

I see you are from Lennar Homes For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

To post your query in Lennar homes please refer to the below link for your reference and someone from the Lennar team will reach out:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

[pinky_ruckus]

Hi @DRAdams ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS switch is having solid amber light.

As you have performed reset multiple times, the only option is to perform Software recovery.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to perform the Software recovery:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

We also suggest upgrading your switch to the latest stable version to avoid this issue in the future.

Please follow the articles and let me know if you have any queries in this regard.

Thank you again for your patience.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[DRAdams]

hello, 

This information provided did not clear up the issue.