cancel
Showing results for 
Search instead for 
Did you mean: 

Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust
New Contributor

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

 

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

1 ACCEPTED SOLUTION

Hi @Mad-Lennar-Cust 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

25 REPLIES 25

Confirming again responses from @Tessah-H are also me

I have done all of these things (see reply below) I have been dealing with this problem for an entire year. I am so distressed and disappointed in this product. 

IMG_8004.png

IMG_8003.png

IMG_8002.jpeg

IMG_7999.jpeg

Confirming these steps were performed with no success, the ruckus device is not recognized.

Hi @Mad-Lennar-Cust 

Greetings!!!

Thank you for the response and the information you shared.

Please make sure to use the USB-C (there is no USB type-C connected to the dock station in the picture) and Ethernet cable (RJ-45) together to connect to the dock station.

As I see from the screenshot, your ethernet cable plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. I request you follow the same and perform the software recovery process once again. 

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

IMG_8001.jpeg

 

 I apologize I forgot to include that photo in my reply, the USB-C was connected directly from the ruckus to my laptop. I did not use the docking station for this connection.