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Factory Reset Ruckus 7150 C12

Mad-Lennar-Cust
New Contributor

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

 

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

1 ACCEPTED SOLUTION

Hi @Mad-Lennar-Cust 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

23 REPLIES 23

Mad-Lennar-Cust
New Contributor

IMG_7989.jpeg

To be clear, after the factory reset attempts the Ruckus ICX 7150-C12P unit that shows a solid green light (PWR) and a solid amber light (SYST)

test

Hi @Mad-Lennar-Cust 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working.

I see from the picture you shared, that there is an Amber and Green light on the Switch. That means the Switch is stuck in boot mode.

As you already tried rese with a paperclip. Please try it multiple times. If that doesn’t work, you have to perform the software recovery on the Switch.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Thank you for your reply. I do not have a device that I can directly hardwire with, unless I can use a docking station as a port? I did try with the usb-c.