Factory Reset AP - Version Not Supported on Setup

[willrob]

Hello, 

I recently purchased a Lennar home and the previous owner had their Ruckus ICX-7150-C12P setup with two APs in the house. 
They did not leave the passwords, so I factory reset the master AP and was able to get the new Configure.Me-xxxx to show up. 
However, when I try and use the Unleashed application to set up it says “AP Version Not Supported. Please upgrade your AP” 

What does this mean and how can I go about fixing it? 

Many thanks, 

[pinky_ruckus]

Hello @willrob ,

Thank you for the response.

Yes, The internet should be connected via Access point for the admin page to pop up.

I would request you to please  upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points using the guide mentioned in the previous post, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran  
RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @willrob ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @willrob ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[willrob]

Hello Pinky,

Sorry for the delay. This has been resolved. Thank you 

[pinky_ruckus]

Hello @willrob ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.