SSID not connecting after reset, Can username/password unknown for ICX switch

[sk1]

I've reset my ICX switch and AP multiple times, but still can not access SSID with username and password set up in the 


Customer Environment:

• Product(s): RUCKUS ICX-7150-C12P Switch and RUCKUS Unleashed Access Points.

telnet@ICX7150-C12-Switch>show version

  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.

    UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

      (25968884 bytes) from Secondary SPS08080d.bin

        SW: Version 08.0.80dT211

      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

       Compiled on Thu Nov 15 12:59:22 2018

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3849Q21K

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X1G 

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1  system uptime is 29 minute(s) 10 second(s)             

The system started at 00:26:26 GMT+00 Sat Jan 01 2000                                                               

The system : started=warm start   reloaded=by "reload"                                                                   

telnet@ICX7150-C12-Switch>show flash

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

  Code Flash Free Space = 1319325696

telnet@ICX7150-C12-Switch>

[pinky_ruckus]

Hello @sk1 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that you are unable to connect to the SSID even after performing reset multiple times.

We suggest you to  perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[sk1]

Placing a response here to describe what worked for me, and what didn't work for me.

Note: I am on MAC OS, Android and none of the unleashed apps ever worked for me.

Setup: Figure 3: Connections for a Separate Modem and Router to the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

1. Disconnect all the AP(s) from the switch
2. connect Ethernet cable from router to switch
3. reset the ICX switch, then access the ip via telnet in the terminal.
   1. find the ip https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...
   2. telnet <ip-address>
   3. In order to log into the ICX dashboard via web interface (ui) I ran the following process

      Securing the Web, Serial, and Telnet Interfaces

      The following commands enable web access and secure the web GUI, serial, and Telnet interfaces with a default username and password of your choice.
      device> enable
      device# configure terminal
      device(config)# crypto-ssl certificate generate
      device(config)# username <username> password <password>
      device(config)# aaa authentication login default local
      device(config)# aaa authentication web-server default local
      device(config) # no telnet server
      device(config) # enable aaa console
      device(config)# web-management https
      device(config)# password-change any
      device(config)# ip ssh timeout 30
      device(config)# ip ssh idle-time 20
      device(config)# console timeout 30
      device(config)# write memory
      device(config)# exit
      device#
4. Connect the primary AP to the switch via cable
5. Wait for full boot up - even if this errors
6. hard reset (https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...)
7. Find Configure.me-<#######> SSID on your wireless network
8. Log in and configure
9. Confirm you can log into the new SSID with username and password
10. Connect any remaining AP(s) to the switch
11. Full reboot of the system, inc. modem, router, icx, ap(s)

[pinky_ruckus]

Hello @sk1 ,

Thank you for the response.

From the response you shared, I see that you have performed the factory reset on one of the APs and connected with the new SSID.

Also, you have connected remaining APs to the Switch .

Could you please share a screenshot of the point where you are getting stuck?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @sk1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.