Contractor Tripped A Breaker and Now Connection is inconsistent

[Kerickson516]

Hi, 

I want to preface this with I do not speak technology.

Yesterday we had a contractor in our home who tripped a breaker that our ruckus was on. The power to the ruckus was only out for about 10 minutes, but when it got turned back on our Wi-Fi Internet has been spotty. Our Google speakers cannot connect and our ring keeps losing connection and regaining connection within the same 60 seconds every couple hours. 

We tried to reset it but it was unsuccessful. We don’t know the actual problem, but we also don’t know enough to research the right answer.

Can anyone help?

We have lost power before but we have never had an issue like this with the ruckus. 

TIA

[pinky_ruckus]

Hello @Kerickson516,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better.

1. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

     2. May I please know how many Access points are connected to the Switch and if all the Access points are not turning on?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Please share the status lights of the Access points too.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Kerickson516]

Hello, 

Thank you for your reply. 
Hopefully the attached is what you are looking for. 

There are two access points connected to the Ruckus. Their lights are all green - every once in awhile the 5g will turn amber but then flip back to green.

[pinky_ruckus]

Hi @Kerickson516 ,

Thank you for the information you shared.

As per the light status I see from your screen shot, I see that the lights are in the normal state and we need to check few switch configuration details to understand the issue better and assist you further.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

        2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Kerickson516]

I can't seem to run Putty successfully, it keeps saying Network Error: Connection timed out