Can't Use Mobile App - Access Point Not receiving PoE

[Abrams6098]

Hello, I have two issues: 

1. I cannot use the mobile app. I used it successfully to configure the ruckus network, but then it kicked me out and says I'm not connected to an Unleashed network. I have the latest version of the iOS app and my OS is also up to date. I do not want to start from square 1 and restore everything to factory settings again to give it another go. How else can I manage my Ruckus network?

2. One of the access points is not receiving PoE. I've taken it off the ceiling mount and directly wired it to the switch and it does receive power at that point, but not via the cable that is stretching the entire length of the house inside the walls. I've unplugged and replugged all the cables in the switch and the AP many times to no avail.