09-29-2024 03:57 PM
My frontier router was dropping internet randomly so they send me a new eero pro 6e. I get perfect internet from the actual router but now my extenders do not put out internet. If they do, it'll be 300 mbps then die quickly but mostly there is no internet. I tried a factory reset but that did not work. And I do not know how to log into unleash to look at my network and troubleshoot. Please help.
09-30-2024 03:35 AM
The Ruckus access points are not 'extenders' - they create their own wireless network and cannot extend a network from another vendor. It sounds like you're running two networks at the same time. If the Eero device is working well for you I would disconnect the Ruckus APs and sell them.
09-30-2024 06:08 AM
That is not correct. Since I've moved in 3 years ago, there has been an incoming cable, router, ruckus switch and ruckus extenders. Is has worked fine until I installed the new frontier router. I did a factory reset on the switch but that did not help. I'm looking for solutions to get back to how my system was for the past 3 years.
09-30-2024 06:36 AM
Hello @Dozerdoz ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your ISP router was recently replaced and you are facing issues connecting through Ruckus network.
Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.
Please let us know if you are able to connect after following this article.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
09-30-2024 07:55 AM
I followed the steps, it said configured on the app but my R510 is blinking CTL and Power. And the configure me wifi is still there.