Can connect new device

[ECI]

Greetings.

i have brought home a new work laptop as I have through out the years and will get very low connectivity. When I reached out to spectrum they always have “reset” modem and router and it has worked for the Ruckus system to then recognize it to the nearest access point. This computer for some reason no matter what I do will not connect to the ruckus. I have all other 19 devices and other dells that are all registering as a client. I did notice my other dell comes up as a client but not to a specific access point. I have reset the modem router and all access points. I don’t know what else to do. I’m up to date with all software on ruckus as well. If there is something I can change as a setting on this dell to allow it to be recognized that would be ideal. It’s not the system as it connects but needs an access point to have a strong enough signal to not have to be on the exact same door as the router. The whole point of these access points! Again. All other new and old devices are connected and recognized so I would love to know a work around or a known issue with newest dell precisions that would not be able to be recognized on an access point. Thank you. 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Laptop is not getting listed in the RUCKUS Access Points client list.

Could you please let me know if you can connect to the RUCKUS Access Point’s Wi-Fi network on this laptop?

If yes, you can check the laptop's MAC address in the Access Points Unleashed client list.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

Yes. I have tried to connect and it will not to any access point in the house. What is odd is I have 11 clients and only 9 appear now on each access point and I wonder if it would be my extender that I had to purchase that would be hidden? 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

I can try my phone 

[ECI]

 Same issue is happening. 

 

[Imran_ruckus]

Hi @ECI 

Thank you for your response and the update.

Could you please check with your Internet Service Provider (ISP) to confirm whether there are any service issues on their end?

Please let me know what you find.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI]

This went from bad to worse. Once I changed the port 2 of my devises not longer connect to the internet at all! This is not good. I called my internet provider and they tell me my internet is working properly. I called Roku and they told me that the network was clogged and that’s why I cannot get these tvs to connect to WiFi. I unplugged the Ethernet and put it back where it was when everything worked because I thought it would help. It didn’t so now I’m in a worse spot and no working tv’s in the home and my ruckus has both Roku sticks connected to the WiFi but will not connect now that I moved the Ethernet. At this point I give up. I cannot connect to the ruckuswireless regardless as my provider says all is good and whatever is happening that causes me not to connect to that is causing the same with my Roku apps. I’m bummed.  I have an extender I can use so I guess that’s what I will do to be able to connect my laptop. I would like to know how reset everything back before I reconfigured it so I can get this back to how they were please. 

[Imran_ruckus]

Hi @ECI 

Greetings!

Apologies for the inconvenience caused.

It’s possible that the issue is related to the Wi-Fi radios on the Access Points. At this stage, I recommend performing a factory reset of the Access Points.

You can follow the steps outlined in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

If you have any questions regarding the process, please feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI]

Hello Imran,

so when you had me a couple days ago reconfigure the system it looks like I already did the steps above and kept the system defaulted name and then gave the ruckuswireless a new password. So based on the steps above I think I already reconfigured or reset the access points? Can you confirm with the screenshots I took when you had me start the process of your ask to create a new WiFi connection? If I already reset and created a new WiFi the ruckus wireless would be what I would need to connect to, however it doesn’t ask me for the new password the set up asked me for when I try to connect which is why it’s not connecting to the WiFi. How do I get it to ask for the password I set up once I select from networks to ask for the password I set up on the configure page? This is where I’m stuck because I’m pretty confident I’ve already set up a new network and renamed it now I need to someone get the new network to ask for the password I set up so it can connect to the correct ISP that I have in the home. 

I can’t seem to send a picture but if you give me capability to link photos I will show you the page I set up 2 days ago when I asked how to log in. I went to the configure me WiFi and went to the unsecured link. Never got the log in screen just one that had me start adding a new network name and I completed the set up creating a new WiFi under the name ruckuswireless-1 and set up a new password. I feel like that’s why I can’t connect to it because the password I set up when I created this new WiFi name is different than my in home network password but when I select it as a chosen network it does not ask for the NEW passkey it just won’t connect to the WiFi but I think it’s because I chose a new password just for this network I created. My question is how do I enter the new password I created for ruckuswireless-1 so it will connect.