How to Re-Connect Disconnected Clients?

[jpjohnson]

Thank you for your response in advance ..... How to re-connect disconnected clients.....

1) logged into the dashboard... 

2) clients shows disconnected... not sure how to connect.... 

[Imran_ruckus]

Hi @jpjohnson 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Disconnected devices on Unleashed.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please specify which clients are getting disconnected or currently appear in a disconnected state? Additionally, kindly share a screenshot of the dashboard you referred to.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please provide the requested information and screenshot at your earliest convenience. Let me know if you have any questions.

We appreciate your cooperation and look forward to assisting you in resolving this matter promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jpjohnson]

Thank you for your reply... please see disconnected client ( xbox- MAC address 4c:3b:df:0b:d4:a4) need to get connected 

[Imran_ruckus]

Hi @jpjohnson 

Thank you for your response and the information provided.

Could you please confirm whether these devices are connected to the RUCKUS Wi-Fi when they appear as "Disconnected" in the Unleashed dashboard?

Your confirmation will help us better understand the situation.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jpjohnson]

Thank you for your response..... How do you re-connect the device?