APs shutting off and not coming back online

[Johnnyy5ive]

Hi, last week I was having an issue where my APs turn them self off (no lights on any of them). I rebooted the router and went into unleash, updated the firmware to the latest version per instruction on  this forum but the problem still persist. After router reboot, the APs come online for about an hour then go offline. I have two r510 and they both go off at the same time. I have double checked each of them and they currently have the 200.15.6.12.304 firmware. Please help.

[Johnnyy5ive]

<span;>telnet@ICX7150-C12 Switch#show version
<span;>  Copyright (c) Ruckus Networks, Inc. All rights reserved.
<span;>    UNIT 1: compiled on Jun 25 2020 at 10:55:50 labeled as SPS08092d
<span;>      (28290096 bytes) from Primary SPS08092d.bin (UFI)
<span;>        SW: Version 08.0.92dT211
<span;>      Compressed Primary Boot Code size = 786944, Version:10.1.17T225 (mnz10117)
<span;>       Compiled on Wed Oct  9 08:08:30 2019

<span;>  HW: Stackable ICX7150-C12-POE
<span;>==========================================================================
<span;>UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
<span;>      Serial  #:FEK3201P19D
<span;>      Software Package: BASE_SOFT_PACKAGE
<span;>      Current License: 2X1G
<span;>      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0
<span;>==========================================================================
<span;>UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
<span;>==========================================================================
<span;>UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
<span;>==========================================================================
<span;> 1000 MHz ARM processor ARMv7 88 MHz bus
<span;> 8192 KB boot flash memory
<span;> 2048 MB code flash memory
<span;> 1024 MB DRAM
<span;>STACKID 1  system uptime is 28 minute(s) 52 second(s)
<span;>The system started at 00:02:52 GMT+00 Sat Jan 01 2000

<span;>The system : started=cold start

<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#show inline power

<span;>Power Capacity:         Total is 124000 mWatts. Current Free is 124000 mWatts.

<span;>Power Allocations:      Requests Honored 12 times


<span;> Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
<span;>        State   State   Consumed  Allocated                          Error
<span;>--------------------------------------------------------------------------
<span;>  1/1/1 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/2 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/3 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/4 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/5 On      Non-PD         0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/6 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/7 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/8 On      Non-PD         0          0  n/a      n/a         3  main supply voltage low
<span;>  1/1/9 On      Off            0          0  n/a      n/a         3  main supply voltage low
<span;> 1/1/10 On      Non-PD         0          0  n/a      n/a         3  main supply voltage low
<span;> 1/1/11 On      Non-PD         0          0  n/a      n/a         3  main supply voltage low
<span;> 1/1/12 On      Non-PD         0          0  n/a      n/a         3  main supply voltage low
<span;>--------------------------------------------------------------------------
<span;> Total                         0          0


<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#
<span;>telnet@ICX7150-C12 Switch#show inline power detail


<span;>Power Supply Data On unit 1:
<span;>++++++++++++++++++



<span;>Power Supply Data:
<span;>++++++++++++++++++

<span;>Power Supply #1:
<span;>        Max Curr:       2.3 Amps
<span;>        Voltage:        54.0 Volts
<span;>        Capacity:       124 Watts
<span;>        PoePower:       124 Watts


<span;>POE Details Info. On Unit 1 :


<span;>General PoE Data:
<span;>+++++++++++++++++

<span;>Firmware
<span;>Version
<span;>----------------
<span;>02.1.8 Build 004

<span;>Hardware
<span;>Version
<span;>----------------
<span;>V2R2



<span;>Cumulative Port State Data:
<span;>+++++++++++++++++++++++++++

<span;>#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
<span;>Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
<span;>-------------------------------------------------------------------------
<span;>12        0          0        12        0            10         12



<span;>Cumulative Port Power Data:
<span;>+++++++++++++++++++++++++++

<span;>#Ports  #Ports  #Ports        Power       Power
<span;>Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
<span;>-----------------------------------------------
<span;>0       0       12          0.000 W     0.000 W

[Jayavidhya]

Hi @Johnnyy5ive 

To solve this issue please try to update the switch to the latest version 08095d using the below guides.

Also here are three options to perform the upgrade to the recommended code 08095. Once you are done with the upgrade process please let us know whether the issue got resolved or not.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Johnnyy5ive]

I followed the instruction for ftp and telenet but I am stuck as the first command in the instruction is not working.

 

Now, of cause I replaced the ip address with mine and changed the file name to mnz... but it keep telling me "invalid input -> bootrom".

I even tried changing it to boot but get the same error msg.

Please help.

[Jayavidhya]

Hi @Johnnyy5ive 

Thanks for your response,

Please upgrade the switch by using the following commands. Also you can find the mnz10114.bin in the Boot directory in the 08080f.zip

copy tftp flash 192.168.1.3 SPR08095gufi.bin primary

copy tftp flash 192.168.1.3 SPR08095gufi.bin secondary

Show flash  (ensure that you have the new flash code)

Write memory

Reload

Once you are done with the above commands please try to reboot your router. After the update the switch will take a while to start up so wait for few minutes as you switch got upgraded.

Please let us know whether your problem got fixed or not.

Best regards,

Jayavidhya

Lennar Home Community

[Johnnyy5ive]

Hi, to clarify, the instructions for the link you provided yesterday list the sequence of commands as follows:

Are you now saying I should ignore steps 1 through 5 and just do steps 6 to 10?

What I reported yesterday was that I couldn't get past step 1 because it gives me the error below when I enter step 1 command:

 "invalid input -> bootrom"

Also, for the 08095, current version is 08095m. Can I use the current version or are you saying I should be using the 2021 version of 08095g?

As you can see below, have downloaded and unzipped the files I need, I just need the correct commands sequence to do the upgrade.