AP R510 PWR light stays red

[On-the-green]

Just learned that Customer Support for Lennar homes have been moved to this Community. 

Synopsis: POE Ethernet port light is green. PWR light on the front panel stays red. Unleashed app shows the AP as offline. I have tried unplugging the POE and plugging it back in with no success. I have also tried holding the reset button (45 seconds) using the handle loop wire that came in the box - PWR light continued to persist as red. I removed the AP and tried a different direct POE Ethernet cable with no success. Do you have any other suggestions?

[Yarenis]

Hi @ On-the-green

The Access point is stuck in boot mode, so please perform a factory reset, let me add the steps, if the Access point still not responding, please reply with a picture showing that the PWR is red.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[On-the-green]

Hi Yarenis,

I performed the factory reset multiple times with no success.

Here is the picture of the AP with red PWR:

[Yarenis · Accepted solution]

Hi @ On-the-green

Thank you for the details provided, based on the troubleshooting you have done since the access point is stuck in boot mode, this unit must be RMA (return merchandise authorization ), which means to replace it, please contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.

Chat Link:

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[Cpaquette86]

I am having the same issue with my R510 have tried everything I can find to fix it with no results, just a red PWR light. Has anyone found a fix for this?

[Imran_ruckus]

Hi @Cpaquette86 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @On-the-green which is old and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.