AP R510 PWR light stays red

[On-the-green]

Just learned that Customer Support for Lennar homes have been moved to this Community. 

Synopsis: POE Ethernet port light is green. PWR light on the front panel stays red. Unleashed app shows the AP as offline. I have tried unplugging the POE and plugging it back in with no success. I have also tried holding the reset button (45 seconds) using the handle loop wire that came in the box - PWR light continued to persist as red. I removed the AP and tried a different direct POE Ethernet cable with no success. Do you have any other suggestions?

[Vásquez_Fer]

Hi @On-the-green 

1- Was this AP  ( access point ) working before ? 

2-Do you have access to the unleashed dashboard or Ruckus application ?

3-How many access points do you have in your home?

Best Regards 

Fernando Vasquez  

[On-the-green]

Hello Fernando:

1. Yes, the AP was working before. We lost power during the last rain/wind storm. After that, the AP never fully recovered.

2. Yes, I have access to the Unleashed dashboard App. My dashboard shows 2 AP devices - “Master” is Online and the “Slave” is Offline. I tried turning the slave AP “On” using the Unleashed dashboard App and the following dialog message displays “Unable to proceed as AP is offline”.

3. I have 2 APs in my home - “Master” and “Slave” 

Regards,

Ryan

[Vásquez_Fer]

Hi @On-the-green 

Could you please sent me a screenshot that shows the Master working and Slave offline on the unleashed app.

Best Regards 

Fernando Vasquez 

[On-the-green]

Hi Fernando,

Sure thing. Here is the screen capture: