RUCKUS Cloud

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

Ruckus Wireless

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RUCKUS Cloud

RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.

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Application analytics broken since Nov 13th @ midnight

Already opened a ticket but their response was first "Make sure Application Visibility is turned on", which is funny because thats not an option in Ruckus Cloud. Their other suggestions: Recreate the wifi networks and try accessing the platform from...

500: Internal Server Error

This is happening a lot. Often enough that the platform is unusable today. First it was telling me there was 'No clients connected'. Refreshed and that corrected itself back to 79-clients. Then I tried to view AP's and it hasn't recovered. Time:Mon...

BUG: Bad character encoding in cloud.ruckuswireless.com (UTF8 -> LATIN-1?)

Ruckus Cloud has a bug in which accent characters typed in any field get saved in non UTF-8 encoding and end up producing gibberish characters. This completely breaks integration any time non-english localization is involed. In Quebec for insta...

cloud.ruckuswireless.com 'Down for maintenance'.

cloud.ruckuswireless.com has been offline for several hours, presumably for an unplanned maintenance. I hope? I mean you would tell us right? Right in the middle of a transition from Ruckus Unleashed. You dont even have so much as a Status page for ...

Change IP Address of Cloud Controlled AP

How can I change the IP Address of a Cloud Controlled AP? I cannot find any way in the Web UI to do so. Also, attempting to log into the AP via SSH with the Cloud Administrator credentials is not successful.

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