RUCKUS Cloud

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RUCKUS Cloud

RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.

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Resolved! How can i enable SNMP for the APs in the Cloudcontroller?

I have to enable SNMP for the APs in our Cloud Controller, but i cant find the Setting for this. Ping is working, but SNMP request not, so i think its disabled. Since the Firmware 200.1.9.12.62 MR SNMP is supported for Unleashed APs, so it should wo...

Does Xclaim AP support both WPA - Enterprise and WPA2 Enterprise. I dont see an option in my account? please help

Does Xclaim AP support both WPA - Enterprise and WPA2 Enterprise. I dont see an option in my account? please help. I see an option as 802.1x Radius but im not seeing an option to select the Security method as WPA/WPA2. I'm worried what happens in onl...

AP disconnects from controller

I have a single AP deployment and it keeps disconnecting from the cloud controller. In the Cloud controller interface I see "AP disconnected from the cloud=controller", "AP's keep-alive packet was not received by the cloud controller", "AP is connec...

Application analytics broken since Nov 13th @ midnight

Already opened a ticket but their response was first "Make sure Application Visibility is turned on", which is funny because thats not an option in Ruckus Cloud. Their other suggestions: Recreate the wifi networks and try accessing the platform from...

500: Internal Server Error

This is happening a lot. Often enough that the platform is unusable today. First it was telling me there was 'No clients connected'. Refreshed and that corrected itself back to 79-clients. Then I tried to view AP's and it hasn't recovered. Time:Mon...

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