02-01-2023 03:47 AM
Dear Support Team.
By using the below path, I created a new super user.
Administration-> Admin & Roles->Administrators->+ Create.
I created a user administrator and click the Tab (Groups) to assign the role to administrator user.
Administration-> Admin & Roles->Groups->Super->Configure.
I give the Super role to the user administrator.
The issue that I am facing is:
1) I am able to login the controller via GUI, but to login the sz100 via console, it takes username, but it is not accepting the password. The same username & password is used to access via GUI.
2) via SSH it takes username but as I put the password it shows Access Denied.
Kindly help me out in this case.
02-01-2023 06:31 AM
Hello, only username "admin" will grant access into the CLI of a SmartZone controller.
02-02-2023 04:42 AM
Unfortunately, I forget the password for Privilege mode and I am unable to enter in the privilege mode to get the configuration details.
Is there any process by which I can recover the privilege mode password.
02-02-2023 07:47 AM
In this case you have to open a support case.
Ruckus Support team can recover your enable password based on your SZ serial number.