Unable to Login SZ100 (Console & SSH)

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Dear Support Team.

By using the below path, I created a new super user.

Administration-> Admin & Roles->Administrators->+ Create.

I created a user administrator and click the Tab (Groups) to assign the role to administrator user.

Administration-> Admin & Roles->Groups->Super->Configure.

I give the Super role to the user administrator.

The issue that I am facing is:

1) I am able to login the controller via GUI, but to login the sz100 via console, it takes username, but it is not accepting the password. The same username & password is used to access via GUI.

2) via SSH it takes username but as I put the password it shows Access Denied.

Kindly help me out in this case.

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