Hello,Are you using SZ Essentials or high scale? If you are using Essentials, ensure that you upgrade the default zone to AP patch 5.2.0.0.5527 or create an AP rule to send the AP directly to a zone that has this firmware.Do you have any other APs in...
Hi Greg,Yes, you can use both. Just ensure that the APs can reach the necessary ports to connect and download firmware using the NAT IP. Once the AP connects to the SZ, it will obtain the NAT and internal SZ IP. So moving them to another VLAN would n...
Yes, you can follow the below KB to factory reset the AP:https://support.ruckuswireless.com/articles/000012418Since you have physical access, try connecting your computer directly to the AP using the ethernet. If you can access the CLI interface when...
Hi Seroo,Identifying the issue without CLI access to the AP will be challenging. Since you can't access the AP, it appears there may be a firewall blocking or the AP itself could be damaged. Please try connecting a device in the same AP management VL...
Hi Seroo,Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup?Can you ping the ZD from the Access Point CLI?Also, could you please provide the output of this AP CLI command:get director
