CommScope RUCKUS Community Forums

b_g · ‎10-15-2024

Hi there

I'm trying to setup a brand new AP R550 with SmartZone. The AP finds SZ IP (192.168.216.11) via DNS:

------ SCG Information ------
SCG Service is enabled.
AP is managed by SCG.
State: RUN_STATE
Server List: 192.168.216.11
SSH tunnel connected to 192.168.216.11
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable
-----------------------------

The AP is visible in SmartZone WebGUI, showing old firmware (114.x). Under General/Status Summary I can see the "Configuration Status" as "New Configuration", however, status does not change nor does the AP download anything. I've also checked available licenses, there are enough left.

This worked for the last APs I set up the same way, but I cannot explain why it doesn't work anymore. Did I miss something?

b_g · ‎10-25-2024

Solution in the end was restarting all services on the SmartZone controller:

SmartZone# service restart
Do you want to restart all services (or input 'no' to cancel)? [yes/no] yes
Restarting all services...
Process had been started before and running...
Wait for (Cassandra,Communicator,Core,Courier,ElasticSearch,Mosquitto,NginX,RabbitMQ,ScgUniversalExporter,Switchm,Web) up.
Wait for (Cassandra,Communicator,Core,Courier,Mosquitto,NginX,RabbitMQ,ScgUniversalExporter,Switchm) up.
Wait for (Communicator,Core,Courier,Mosquitto,NginX,RabbitMQ,ScgUniversalExporter,Switchm) up.
Wait for (Communicator,Core,Courier,Mosquitto,NginX,ScgUniversalExporter,Switchm) up.
Wait for (Core,Mosquitto,ScgUniversalExporter) up.
Wait for (Core,Mosquitto,ScgUniversalExporter) up.
Wait for (Core,ScgUniversalExporter) up.
Wait for (Core) up.
All services are up.
Successful operation

Afterwards, the AP got the new firmware and configuration.

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CommScope RUCKUS Community Forums

R550 connects to SZ but does not upgrade firmware