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Would like to RMA bad R510

robert_moua
New Contributor II
I bought a new Lennar home that came pre-installed with Ruckus APs. One of my AP's port 1 with PoE is not working. It won't light up to power and connect the AP. I've tried connecting with AC power and port 2 is working. I'm trying to RMA but it wouldn't take my serial number. Does anyone know the process?
1 ACCEPTED SOLUTION

syamantakomer
Moderator
Moderator
Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer
Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

View solution in original post

8 REPLIES 8

hayward_kong
Contributor III
Did you try contacting Lennar? 

Not yet. I'll reach out to them.

syamantakomer
Moderator
Moderator
Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer
Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

hayward_kong
Contributor III
oh Rob, after you get your replacement, make sure it's on firmware 200.6.x before you add it on your current network...