Hi Rob,
If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.
I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.
Regards,
Syamantak Omer
Syamantak Omer | Community moderator | Sr.Staff TSE | CWNA | CCNA | RASZA | RICXI