Would like to RMA bad R510

[robert_moua]

I bought a new Lennar home that came pre-installed with Ruckus APs. One of my AP's port 1 with PoE is not working. It won't light up to power and connect the AP. I've tried connecting with AC power and port 2 is working. I'm trying to RMA but it wouldn't take my serial number. Does anyone know the process?

[hayward_kong]

Did you try contacting Lennar? 

[robert_moua]

Not yet. I'll reach out to them.

[syamantakomer · Accepted solution]

Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer

[hayward_kong]

oh Rob, after you get your replacement, make sure it's on firmware 200.6.x before you add it on your current network...