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Would like to RMA bad R510

robert_moua
New Contributor II
I bought a new Lennar home that came pre-installed with Ruckus APs. One of my AP's port 1 with PoE is not working. It won't light up to power and connect the AP. I've tried connecting with AC power and port 2 is working. I'm trying to RMA but it wouldn't take my serial number. Does anyone know the process?
1 ACCEPTED SOLUTION

syamantakomer
Community Admin
Community Admin
Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer

Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

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8 REPLIES 8

matt_klouda
Contributor

Do you have access to the 7150? Typically, during a power outage the switch will reboot and lose it's Power over Ethernet config.

You can gain access to the 7150 via the console, you'll need a USB cable. Here is a live stream recording where we discussed this:

(Time stamp is where the piece you're interested in starts) 

https://youtu.be/opuE1wjC77M?t=4074 

Best of luck!

It was replaced by builder and all good now. Thanks!

robert_moua
New Contributor II

It was replaced by builder and all good now. Thanks!

Awesome news! Thanks for reporting back and I'm happy to hear it was resolved!