switch replacement

[robinparky]

My switch stopped working.  After a discussion with a technician, the unit had a problem with a port.

The technician said I need a replacement.  Please see more info below.

This is the serial number: FEK3217R1VM

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Router-stopped-working/m-p/5...

Thanks for your reply.

Based on the troubleshooting and the images you have shared, seems that the management port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

[Zairah]

@robinparky

Thanks for providing us information.

We have initiated the RMA under case 01442941 and you will be receiving it soon.

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

[robinparky]

I received a replacement.  After connection, green lights are on, but no internet connection.  I wonder if I connected correctly.  Please let me know.

Meanwhile, when I tried my own switch, it worked fine.  

[Imran_ruckus]

Hi robinparky

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response on this.

As per the case description, I could understand that you are unable to access the Internet from a newly replaced Switch.

The picture/photograph you shared in which it is mentioned as a ‘Modem Connection’. Could you please confirm if it is a Modem or a Router? The connection must be from a Router or Modem-Router combo device.

Please refer to the short guide link below as a reference about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[robinparky]

It is a modem router combo.  See the connection below. Still, not working.  When I tried the same connection to my personal switch, it works.

[Imran_ruckus]

Hi robinparky

Thank you for the response.

Apologies for the inconvenience caused.

Could you please take the console access to the Switch and share output of the below commands?

enable

show version

show inline power

show inline power detail

Here is the guide on how to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.