I followed all steps you suggested, but it didn't help.
I connected to the switch. I setup ip address recommended, connected cable. But the ping does not respond correctly. Can you call me or I can call you to get help?
Hi @robinparky
Please provide an image/photo where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to PC. ( Physical setup ) like the following example :
Before uploading the photos please login to the RUCKUS account and you can upload the image.
Best regards,
Jayavidhya
Lennar Home Community
Please see below.
Hi @robinparky
Thanks for your reply.
Based on the troubleshooting and the images you have shared, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Best regards,
Jayavidhya
Lennar Home Community
