@robinparky Thank you for the details provided, based on your picture description since the unit is not responsive, this unit should be RMA (return merchandise authorization ), which means to replace it.
Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS
I tried to chat, but it didn't work. I called the support. They said I have to post a message on the forum with the serial number to get a switch replacement. I am confused, but I hope I can wait and get the replacement. Is it correct?