11-23-2022 11:18 AM
I need customer service to contact me ASAP!
11-23-2022 11:44 AM
Hi @bbsbo5
You can describe what configuration requirements you need, by default multicast and broadcast traffic is enabled, otherwise you will not be able to get an IP address or communicate with 1 brand devices such as Alexa devices.
Note: Lennar Home customer support is provided only through this community forum.
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-23-2022 01:02 PM
I have a Sonos Sub and Ruckus had known issues allowing Sub to connect to wifi. This is a huge issue. I do not wish to connect my Sub with hard wire to my Arc sound bar. I need access point to allow pass of multi and broad cast.
11-23-2022 01:34 PM - edited 11-28-2022 08:32 AM
Hi @bbsbo5
The Access Points have already Multicast and Broadcast enabled, which is why the other Sonos device can see each other, now there is another configuration for multicast that you can run, however, must be configured via CLI (command line interface), using any external application such a Putty or Mobaxterm, lo let me add the command and the steps.
1:Find the IP address of the Master Access Point, this can be found in the APP, Unleashed Dashboard, or you can use the next guide to discover your network device's IP address.
How to find my Ruckus “Devices IP address” using free applications
2:Now you know the IP address, you need to gain remote access to the Master Access Point using any of the next two Application: Putty or Mobaxterm, you can follow up the next guide:
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
3:You maybe get s for credentials which must be the same as you used in the Unleashed APP or Dashboard, if you don't know the credential test the next combination:
Username: Passwords:
admin sp-admin
Lennar
lennar
ruckus
Ruckus!
Ruckus1
admin
password
4:Now you are ready to run the commands to disabled Directed Multicast/Broadcast.
Command | Explanation |
no qos directed-multicast |
This prevents the WLAN from converting multicast traffic to unicast |
qos directed-threshold 0 |
This disables BOTH directed broadcast and directed multicast on the SSID. If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast. |
ruckus> en
ruckus# config
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-26-2022 06:30 PM
I'm not able to do this. I need Ruckus to correct these settings etc. Please see exact details attached below. Apparently this has been an issue both Ruckus and Sonos are aware of.
Hello Rachel.
I hope you're doing great. As discussed, Ruckus access points by default, convert multicast/broadcast traffic to unicast traffic, which disrupts expected Sonos behavior and Sonos requires multicast and broadcast traffic to be passed normally.
Please click on the link below for the configuration and verify with Ruckus is all these configuration settings have been set on your Access Points.
https://support.ruckuswireless.com/articles/000006140
THESE ARE TAKEN DIRECTLY FROM AN ARTICLE ON RUCKUS COMMUNITY PAGE dated August 2020. Ruckus is aware of this issue and I need it corrected please asap.
Regards,
Ruel A.
Sonos | Customer Experience | Contact Us
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Your case number is: 04452246