CommScope RUCKUS Community Forums

robert_moua · ‎01-09-2020

I bought a new Lennar home that came pre-installed with Ruckus APs. One of my AP's port 1 with PoE is not working. It won't light up to power and connect the AP. I've tried connecting with AC power and port 2 is working. I'm trying to RMA but it wouldn't take my serial number. Does anyone know the process?

syamantakomer · ‎01-10-2020

Hi Rob,

If AP was not registred and activated on Ruckus portal, you may not be able to find it while raising the case.

I will suggest you to contact Lennar or directly contact Ruckus support hotline and admin team may halp you.

Regards,
Syamantak Omer

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matt_klouda · ‎10-29-2020

Do you have access to the 7150? Typically, during a power outage the switch will reboot and lose it's Power over Ethernet config.

You can gain access to the 7150 via the console, you'll need a USB cable. Here is a live stream recording where we discussed this:

(Time stamp is where the piece you're interested in starts)

https://youtu.be/opuE1wjC77M?t=4074

Best of luck!

robert_moua · ‎10-29-2020

It was replaced by builder and all good now. Thanks!

robert_moua · ‎10-29-2020

It was replaced by builder and all good now. Thanks!

matt_klouda · ‎10-29-2020

Awesome news! Thanks for reporting back and I'm happy to hear it was resolved!

CommScope RUCKUS Community Forums

Would like to RMA bad R510

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