Wifi network with Ruckus not showing up

[cpphan]

My Ruckus extended wifi network hasn't been working for several months and I'm just finally getting around to trying to get it resolved. I have internet through AT&T and initially, all the wifi was down and their support said the issue came from the Ruckus extender, so after we unplugged it the issue was resolved.

However, now I have the Ruckus plugged back in, but the wifi network isn't showing up. I've tried to factory reset the Ruckus ICX 7150-C12P in order to try to get the Configure network to show up, but that doesn't show up either.

What am I doing wrong or missing?

[Jayavidhya]

Hi @cpphan 

Thanks for your response.

Based on your description, it looks like your switch (ICX7150 switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note:  if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless. 

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jayavidhya]

Hi @cpphan 

Thanks for your response.

Based on your description, it seems like you are trying to upgrade the Access Points instead of upgrading the switch. Please let us know whether you have tried to follow the below link or not.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

If not please try to follow the steps correctly and let us know the result.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[cpphan]

So when I'm in the Unleashed Dashboard and go to the Switches and add/update the IP, it tries to connect, but gives me an error message saying "*Unleashed system only supports ICX firmware version 08.0.90 or later."

I then go to to Administration > Upgrade and then select to upgrade. Once it goes through the process of downloading and processing, as soon as it completes, the wifi network goes down and then I lose it. I went through the process twice with the same result.

It's not letting me upload pictures, so here's some links to screenshots I took.

1. https://www.dropbox.com/scl/fi/hhgt2psw3hgzd4sco3u9w/1..png?rlkey=l3hhqx06a9j9ah8l693dzmvl5&dl=0
2. https://www.dropbox.com/scl/fi/4h80a03q1zbw50jyjagch/2..png?rlkey=lgl7gdqrd961y5jyj2opuurpd&dl=0
3. https://www.dropbox.com/scl/fi/q6lsca6skv0i35lpaj7w4/3..png?rlkey=d33saerc6xu3tl3pujq95olqi&dl=0