Stuck on ICX switch is connecting, no wifi

[jsun]

Stuck on ICX switch is connecting

also receiving this error: Unleashed system only supports ICX firmware version 08.0.90 or later.

I can’t connect to the access point on my Mac terminal it’s telling me that the flash command is not right. Also I can’t install on my work computer to connect through wire

[Chandini]

Hi Jsun

Thank you for reaching us

• Could you please let me know if you are from Lennar Homes ? 

Could you please try to connect to the switch using console and share the below outputs.

Link to connect to switch using console:

• https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Execute the below commands once you have access:

• Show version
• Show flash

Also could you please share a picture of the front panel of the switch ? 

I hope this helps 

Thanks 

[jsun]

 yes I am from Lennar homes. Can I connect the Mac with type c to type c? Or do I need usb to type c. 

[Imran_ruckus]

Hi @jsun 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your ICX-7150-C12P Switch is not showing connected on the RUCKUS Unleashed system.

As you from a picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jsun]

i don't think mine was stuck in boot mode, both were green. I am seeing this though when I go into the IP address, any other tips?

it says ICX switch is connecting, and 'unleashed system only supports ICX firmware version 08.0.90 or later'

ICX switch connecting