05-08-2023 12:19 PM
Hello- I recently had a power outage, think the breaker in my Laundry room tripped. This made the Ruckus box have one of the lights in yellow not green so my internet tech suggested we reset the Ruckus box by disconnecting the power cord and pluggining back in this worked and both lights turned back on green. The issue I continue to have is the WIFI on ALL devices, Smart TV, Laptop, smart phones etc us still very slow I have never had this issue, my internet provider came in person and also troubleshooted onsite and they state everything on there end is good with the equipment so there should be no reason for the connectivity to be slow. I called the customer support and was advised to post on this community. How can I check my Ruckus box (main box) the one that the router and modem of my internet company is connected to is working properly?
Solved! Go to Solution.
05-08-2023 12:49 PM
Hi @krivas33
Greetings of the day,
For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.
R510 LED lights
RUCKUS switch
Best regards,
Jayavidhya
Lennar Home Community
03-11-2024 12:21 PM
Hi @nicco_06
Greetings!!!
Thank you for contacting RUCKUS Community forums.
As this case was raised by @krivas33 which in old and now closed.
I can see there is another post raised by you on the forum (please refer to the below link). Please follow the same post thread, I will assist you with the same.
Thank you again for understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
03-11-2024 12:21 PM
May I ask what your finally solution. Did you new extenders? I'm having the same issue.
03-11-2024 02:04 PM
Thank you for the update.
03-14-2024 07:01 AM
Hi @krivas33
Greetings!!!
Apologies for the inconvenience.
Please do let me know the current status of your RUCKUS devices. I can help you with setting them up or RMA/Replacement if there is an issue with the hardware.
Please confirm.
Thank you again for your understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
04-20-2024 11:33 PM
Hello,