Unleashed network is slow

[Suresh]

Hi, I have a new issue. Significant lag time when accessing any web sites. If I switch the network to my ISP router, I have no lag, but when I use the Ruckus R510 AP points ( I have 2), I get waits of 30 - 45 secs and more, sometimes getting "no internet" errors, but it eventually connects to the site I am attempting to access. Also when logging into the unleashed app/manager network, I have to try multiple times to load the clients. This house was built in 2020 and I am the 2nd owner. Was able to connect to APs in my last request. But its very very slow. What are the pictures do you need?

[Sgatjens]

Hi @Suresh 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!

Thank you for the information you shared.

Based of the information you shared,  it seems like you are presetting the routing code.

CLI output:

ICX7150-C12 Router>

Symptoms

-Websites not loading 
-Devices getting disconnected or having problems working as intended. 
-Network dropping at random points in time. 
-Smart devices not being able to connect to the internet. 

-Unleashed dashboard sometimes not showing as "Connected" on the Internet tab.

-Slow connectivity

I will leave a short Guide about the normal setup for home users:

The main (white) box in your cabinet is the switch (ICX 7150-12CP) And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (Ip address are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

enable 
copy flash flash secondary
 boot system secondary yes
 

Here are the guides:

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...


The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

Kind regards, 

Sofia Gätjens

[Suresh]

Hi,

Thank you. With help of my friend, I was able to run "secondary" and looks like its faster now. Need to access it for 2 or 3 days and check.

All these information's are high level tech people and not for simple home users. Also, I was not able to connect to switch OR find IP address of Switch. I wasn't able to add my switch to my Unleashed page. access points and wifi networks, all shows without any issues.

If you have any simple steps to use "Ruckus Switch & AP setup" instructions, please send to me.

I like to keep them printed and keep it handy for my future reference and for any other home owners in future to use them.

Your team is helping here a lot, however, its difficult to keep watching if any reply came, OR access the information as soon as we get it. Job, house chores, High tech instructions- are very difficult to work as everything is not seamless as in the instructions.

[Sgatjens]

Hi @Suresh 

Here are the some guides that you can use:

Most common Setups for Lennar homes users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

How to Access an ICX Switch remotely via SSH or Telnet 
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-...

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Ruckus unleashed upgrade
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-...

How to Enable Mobile App Remote Management https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Enable-Mobile-App-Rem...

How to enable password recovery.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-enable-password-recov...

 Please feel free to mark the post as ACCEPTED SOLUTIONS.

Kind regards,

Sofia Gätjens