Verizon 5G Gateway

[SynTy]

Hello,

I recently switched my internet from Spectrum to the new Verizon Gateway. Some devices are working, but none of my smarthome features are connecting. I am not sure if Ruckus is connected properly. MyQ, Alexas, Resideo, etc are connecting to the internet. Anyone know what I need to do to make sure my Verizon router is speaking to Ruckus properly. Please help, I do not want to return back to Spectrum if I can help it.

Thank you in advance.

[Imran_ruckus]

admin test

[Imran_ruckus]

Hi @SynTy 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing ISP (internet Service Provider) with some devices getting disconnected.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.