Showing results for 
Search instead for 
Did you mean: 

Unleashed is down

New Contributor III

Can’t get switch back online nor one of two routers. I have unplugged the switch several times. Any technical support will be greatly appreciated. Thanks. 



Hi @LetsGetIt

In order to assist you better, please response the next questions:

1:Please describe the state of the ICX7150 Switch?(is powering up or not)?

2:Does this happen after a power outage or out of the blue?

3:Is the ICX7150 Switch providing power to the APs or not?

4:is the ICX7150 Switch System light yellow/orange/Amber?


Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

New Contributor III

It is powering up 

A few times out of the blue but most recently it was a power outage 

It is providing power to APs

I am seeing green light on switch and APs. 

Hi @LetsGetIt 

Seems like you are presetting the routing code issue due the power outage the switch starts running the wrong code if the APs are powering up 

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and you are not going to have connectivity issues from there 

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points 

Most common Setups for Lennar homes users

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

2-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

3-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

copy flash flash secondary 
boot system flash secondary yes

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary ( hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

Here are the guides more detail

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

5-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards 

Fernando Vasquez



New Contributor III

My switch has been saying connecting/pending on the unleashed app. Just trying to get the switch up and going.