Frequent Internet Drop-out

[Marko]

Have been experiencing frequent internet loss, having to constantly reboot the equipment.  Spectrum replaced their modem and tested lines and claimed they were all performing properly.  System worked for 24 hrs., then started dropping internet again.  Assuming their replaced modem is working properly, I'm not sure how to determine if I have a Ruckus issue or if my wifi router is the culprit.  Suggestions appreciated.

[Yarenis]

Hi @Marko 

Thanks for the details provided, please answer the next questions:

1:Is the connection constantly dropping?

2:If you connect your computer directly to the culprit router, does the connection work fine?

3:Do you experience a power outage or similar before the issue started?

4:If you have access to the Unleashed APP or the Unleashed dashboard via web browser, check if you can see the switch, and if the name appears as ICX7150-Router instead of ICX7150-Switch, you may be experiencing a known issue named routing code. This means that the Switch is booting from its routing partition causing the connection issues you have, so you need to follow up next guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note: before you gain access to the Switch, your computer, or even phone must be connected to the internet, because must have connectivity to the Switch IP address.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired