Rukus ICX-7150-12p isn't working after factory reset

[Babha]

I have recently moved to a Lennar home. It came with ICX-7150-12p and R510 AP's. The AP's didn't have any power. Unfortunately; the ICX-7150 isn't working even after performing the factory reset. I followed the instructions mentioned in the following post, and I have shared the logs. Any thoughts or recommendations would be helpful.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

ICX7150-Boot>setenv ipaddr 192.168.18.3
ICX7150-Boot>setenv netmask 255.255.255.0
ICX7150-Boot>setnev serverip 192.168.18.2
Unknown command 'setnev' - try 'help'
ICX7150-Boot>setenv serverip 192.168.18.2
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.18.3
serverip=192.168.18.2
netmask=255.255.255.0
uboot=mnz10114
image_name=SPR08080d.bin
ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 165/16379 bytes
ICX7150-Boot>ping 192.168.0.2
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device
## Warning: gatewayip needed but not set
## Warning: gatewayip needed but not set
## Warning: gatewayip needed but not set
## Warning: gatewayip needed but not set

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>setenv ipaddr 192.168.0.3
ICX7150-Boot>setenv netmask 255.255.255.0
ICX7150-Boot>setenv serverip 192.168.0.2
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
uboot=mnz10114
image_name=SPR08080d.bin
ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 163/16379 bytes
ICX7150-Boot>ping 192.168.0.2
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>ping 192.168.0.2
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot><INTERRUPT>
ICX7150-Boot>?
? - alias for 'help'
boot - boot default, i.e., run 'bootcmd'
boot_primary- boot from primary partition

boot_secondary- boot from secondary partition

bootm - boot application image from memory
cp - memory copy
cpld_read- Read from cpld
cpld_write- write to cpld
dump_cpld- Dump CPLD Registers
eeprom - EEPROM sub-system
ext2load- load binary file from a Ext2 filesystem
ext2ls - list files in a directory (default /)
help - print command description/usage
hwinfo - Show HW Info
i2c - I2C sub-system
logging_disable- Disable Uboot Logs.
logging_enable- Enable Uboot Logs.
md - memory display
nand - NAND sub-system
ping - send ICMP ECHO_REQUEST to network host
powercycle- Do a Hard Reset
printenv- print environment variables
reset - Perform RESET of the CPU
saveenv - save environment variables to persistent storage
setenv - set environment variables
sf - SPI flash sub-system
show_image- Show Stored Images.
tftpboot- boot image via network using TFTP protocol

update_primary- update primary partition

update_secondary- update secondary partition

update_uboot- - get the uboot image over tftp.

usb - USB sub-system
verify - Verify Image
version - print monitor, compiler and linker version
ICX7150-Boot>setenv image_name SPS08090k.bin
ICX7150-Boot>update_primary
Updating PRIMARY image over TFTP

Load addr=0x70000000
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'SPS08090k.bin'.
Load address: 0x70000000
Loading: *
ARP Retry count exceeded; starting again
ICX7150-Boot>setenv uboot mnz10115.bin
ICX7150-Boot>update_uboot
Loading image to Uboot Partition 1
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: *
ARP Retry count exceeded; starting again
ICX7150-Boot>reset
resetting ...
device 0 offset 0x0, size 0xc0000
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
6 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213ee8
Data Size: 2183909 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 8ce6e75a
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213ee8
Data Size: 2183909 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 8ce6e75a
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x7042fb84
Data Size: 25423877 Bytes = 24.2 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 8b4b95a9
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7042d92c
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7042d92c to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Kernel crashdump is disabled.
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:9b:78:f6?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.158:10.14.202.36::255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPR08080d from Sec Built on (UTC): Tue Nov 20 08:25:44 2018
Enabling Console Logging
flash_file=0.
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 63.522356] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0cc0000-0xb0d00000
[ 63.704503] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8cc0000-0xb0cc0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...

Done with Pre-allocating nexthop id's for Unicast & Openflow
Warning: This operation would close all existing SSH connection.
Parsing Config Data ...

System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849Q3AB
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 8 second(s)
The system started at 01:00:27 GMT+00 Sat Jan 01 2000

The system : started=cold start

Press Enter key to login

Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21

Press Enter key to login

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.

[Vásquez_Fer]

Hi @Babha  

Hope you are doing well ! 

You don't need to follow the Software recovery guide (this is done when the switch won't boot or the images got corrupted)

In your case it may be that the PoE ( power over  ethernet )  can be disable / corrupted / damaged .

Could you send us these commands:

Enable
copy flash flash secondary
show inline power 
show inline power detail 

It would be great if you could also preform an upgrade the Software to rule out any problems with it.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

if after upgrading to version 8095h or 8095g the PoE still doesn't work we can replace the unit without problem

Best Regards 

Fernando Vasquez

[Babha]

Thank you for the instructions. I can't see to log into Rukus Switch Web UI. I get the following error upon login.

Protected Object

This object on the Brocade Communications Systems server is protected.

Return to last page

[Vásquez_Fer]

Hi @Babha 

That message appears when you try to log in the switch and the password did not work.

1-Please try to make sure to use   OR https:// 

Example : http://10.0.0.29  OR https://10.0.0.29 

2-Also maybe is missing to setup the password for web management so access via CLI and run the following commands: 

 Device>ena
Device#configure terminal
device(config)#web-management http
device(config)# aaa authentication web-server default local

3-Open a new web browser and try to log in 

Best Regards 

Fernando Vasquez