Unleashed is down

[LetsGetIt]

Can’t get switch back online nor one of two routers. I have unplugged the switch several times. Any technical support will be greatly appreciated. Thanks. 

[Yarenis]

Hi @LetsGetIt 

The message connecting/pending, just means that the Switch is not associated to the Unleashed system for monitoring, however it is online, now if the connection is slow you need to fix the routing code issue first before adding the switch, so if in the View you have the switch showing as ICX7150-routing you need to fix that first, actually there is a possibility that after fix that issue the switch will be added by default.

1:check if the Switch is showing as ICX7150-routing, if that is the case follow up the next guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

2:If you have fixed the routing code issue and the Switch was not added, and you are running a code 08090 or higher, follow up the next guide:

Approving a New Switch to Join Unleashed

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB1...>

Note: Credentials will be required, so test all of them.

Usernames:           Passwords:

admin                       sp-admin

super                        Lennar

                                  lennar

                                  ruckus

                                 Ruckus!

                                 Ruckus1

                                 admin

                                password

For more information, follow up the next guide:

ICX Switch Management Overview

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[LetsGetIt]

Thank you for your patience and support. Everything is up and online now. 

[Vásquez_Fer]

Hi @LetsGetIt ! 

Great to hear that ! Feel free to mark the post as resolved and feel free to create a new post if you need to.

Best Regards 

Fernando Vasquez